| Answers |
Pre-Sales
Questions
- Is
there a minimum time
contract/commitment?
No. You can pay monthly or yearly. You
can also cancel at any time and you
will receive a refund for all unused
service excluding the current month
being used.
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- How
soon will my account be set up and
ready for use?
Your account will be set up
instantly.. Your site can be uploaded
to our servers immediately after
receiving the welcome email, which
will contain the access procedures for
your account, plus the password for
the user name chosen during signup. In
fact, we recommend that clients start
uploading their site as soon as
possible after setup is complete, so
that once domain transfer is
completed, the site will be available
for use by your visitors.
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- Do
I have access to update my site 24
hours a day?
Absolutely. Whether you're a day
person or a night owl, your site is
available for you to update.
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- What
are the Domain Name Servers (dns).
ns1.ghettowebhosting.net &
ns2.ghettowebhosting.net
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 14 days
as a Ghetto Web customer, you are not completely
satisfied with any of our services, we will cancel
your account and refund your money for that month's
service.
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- Do
you have any hidden charges?
No, All charges are listed. There is
not setup fee or activation fee.
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- Do
you host Adult sites, warez sites or
sites containing illegal material?
No. We will immediatly remove any site of these
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- Is
my site backed up?
Yes we perform daily, weekly and
monthly backups but it is ultimately
YOUR responsibility to keep a
current back-up of your site since we
will not be responsible for lost data.
Technology failures occur so it is
always safe to keep multiple copies of
your site backed up.
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- How
fast are your connections?
Dual Gigabit (1000mbps) fiber optic
connections. Eight teir-1 backbone in
network.
- What
are your server specifications?
Our custom web server minimum configurations
are Intel based Pentium IV 2.8ghz or
better processors, 1GB ram, dual
ethernet machines. These are
industrial strength network appliances
and they are highly reliable for a
24/7 web serving environment.
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Technical
Questions
- I
changed my control panel password and
now I can't get in.
Passwords are case sensitive and are
limited to 8 characters. If you
entered a password longer than 8
characters please try entering the
first 8 characters when logging into
your control panel.
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- How
do I get my email?
If you're familiar with your email
client's setup, use the following
information to retrieve email from
your POP account: Incoming mail (POP3)
server: yourdomain.com Outgoing mail (SMTP)
server: yourdomain.com or use your
ISP's outgoing mail server. Need more
information on setting up a particular
email client? Please visit our Mail
Manager Tutorial.
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- I
want to get started right away, but my
domain name hasn't transferred/isn't
in the database yet. How do I do it?
You can upload your page(s)
immediately by pointing your FTP
client to the IP address you were
assigned when you opened your account.
After your domain is fully propagated
through the system, you can upload to
yourdomain.com.
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- Do
you have a secure certificate that I
can use?
Not at this time. Will be avaliable
soon.
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- What
is the path to perl?
#!/usr/local/bin/perl
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- Where
should I put CGI scripts for my
domain?
All CGI scripts should be uploaded to
the cgi-bin folder,located under the
web folder, for your domain. Be sure
to follow the instructions for the
script you are uploading regarding
setting permissions on the files and
folders you create, as they vary from
script to script
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- I
uploaded my files, but I don't see my
page?
This is the order in which the web
server looks for a page to put up as
the "home" page:
>Directory Index default.htm
index.php index.phtml index.pht
index.cgi index.shtml index.html
welcome.cgi welcome.html index.htm
Just delete the index.php file and
anything after it in this list will
then come up automatically. Notice
that "home.html" is NOT on
the list and so will not show up as
your home page. You would need to
rename it.
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